Overview
If you find that your WooCommerce data, such as orders or revenue figures, is not appearing correctly in your Whatagraph reports, this is likely due to the report type settings within Whatagraph. Using the correct report type is essential for accurately retrieving and displaying data from WooCommerce. This article explains the most common issue and provides steps to resolve it.
Solution: Switching to the "Revenue Stats" Report Type
To resolve this issue, ensure that the data source or widget in Whatagraph is set up to use the correct report type. Follow these steps:
Go to Your Data Source or Widget in Whatagraph: Navigate to the section where you configure your WooCommerce data source or specific report widget.
Select the Appropriate Report Type: Choose the "Revenue Stats" report type from the available options. This report type is designed to align with WooCommerce's updated API and ensures that orders, revenue, and related analytics populate correctly.
Save Your Changes: Once the correct report type is selected, save the configuration.
Verify Data Accuracy: Check your Whatagraph widget or report to confirm that the missing data is now visible.
Additional Troubleshooting Steps
If revenue data still doesn’t appear after updating the report type, ensure the following:
The WooCommerce API connection in Whatagraph is active and functioning properly.
You have access permissions to the necessary data within WooCommerce.
If the issue persists, consider reaching out to Whatagraph Support for further assistance.