When creating Facebook Ads reports in Whatagraph, you might encounter issues where ad visuals (creatives, images, or videos) appear incorrect or are missing entirely. This article outlines the root causes of this problem and provides step-by-step solutions to resolve it.
Causes and Diagnosis
There are two main reasons why ad visuals may not appear correctly in Whatagraph reports:
Widget Settings in Whatagraph: - Without correct widget settings, the application may fail to retrieve and display the proper visuals from Facebook Ads.
Missing Previews in Facebook Ads Manager: - If the ads in Facebook Ads Manager do not have previews available, Facebook's API cannot provide any visuals in the report.
To diagnose the issue, check these two factors:
Verify the widget settings in the report to ensure the correct fields and configurations.
Confirm that the ad or video has a preview available in Facebook Ads Manager.
Step-by-step Resolutions
Adjusting Widget Settings in Whatagraph
Follow these steps to resolve visualization issues by modifying the widget settings:
Open the affected widget or report in Whatagraph.
Add the “Ad name” dimension to the widget that displays visuals. This ensures that visuals are linked to the correct ad.
In the widget settings, set “Use thumbnail provided by Facebook” to “No ” or "Yes".
Change the "Thumbnail URL" dimension to other "Creative thumbnail URL" dimensions, to see if other creatives of the ad appear.
Checking Ad Previews in Facebook Ads Manager
If visuals are still not appearing, verify the previews in Facebook Ads Manager:
Open Facebook Ads Manager or Business Manager and locate the specific ad associated with the missing visuals.
Confirm that the ad has an available preview. If a preview is missing, the widget in the report cannot display the visuals as well.