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Meta sources not appearing
Meta sources not appearing
Learn why your Meta source like Instagram, Facebook Page or Facebook Ads do not appear on the list of available sources
Vita Gritenaite avatar
Written by Vita Gritenaite
Updated over a week ago

Have you ever tried connecting your Meta account to add new Instagram, Facebook Page, or Facebook Ads sources but unsuccessfully? This may happen due to the lack of permission.

Step 1: Please go to your source management, select the channel like Instagram, Facebook Page, or Facebook Ads, and click on the button indicating a new account connection:

If you already have a few accounts added, please click on the "Add new +" here:

Step 2: Once you are forwarded to Facebook, please choose to "Edit settings":

Step 3: Please double-check if all of the needed Instagram, Facebook Page, and Facebook Ads sources are ticked on the lists here:

Note: If you want to connect your Instagram source, please make sure that the Facebook Page that is linked to that Instagram source is also ticked on the list.

Step 4: Please enable all of the permissions in the following window and click on the "Done" button here:

For more information about Meta sources that don't appear on the list, please see the video below:

If the source is still unavailable to connect to your source management since it doesn't appear, please contact our customer support via live chat or email

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