When you sign up with Whatagraph, you give us permission to see your data so we can generate reports for you. Sometimes the access you initially granted gets revoked by the analytics provider, and we stop seeing your data which prevents further report generation. 

As a rule of thumb, Instagram and Twitter are two platforms that get affected by the issue most often. 

There might be a number of reasons why the access gets automatically revoked:

1. Access was manually revoked.
2. Your data account gets temporarily locked.
3. You were asked to change the password due to security reasons (when analytics thinks your account has been compromised).
4. The analytics provider has an issue on their end that we can't control.

By verifying the access to your analytics accounts, you re-grant us permission to view your data again so we can generate full data reports for you.

Note: Until the access is verified, your reports will generate data showing zero values. 

You can check the status of your data access, and verify the connection if needed, at all times on your Authorisation page.

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