FAQ

Check out the answers to frequently asked questions

Augustas Aušra avatar Giedre Dubisevaite avatar Vytautas Smilingis avatar +2
36 articles in this collection
Written by Augustas Aušra, Giedre Dubisevaite, Vytautas Smilingis and 2 others

Facebook Ads Metrics Update (April 2019)

Learn which ads-related metrics are no longer available on Whatagraph.
Justina Bakutyte avatar
Written by Justina Bakutyte
Updated this week

How Data Sources are counted?

Learn more about how we count data sources on a single account
Augustas Aušra avatar
Written by Augustas Aušra
Updated this week

Creating reports for a specific ad campaign

How to filter your report data on a campaign level
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Custom domain for whitelabel emails

Justinas avatar
Written by Justinas
Updated over a week ago

Google Search Console filters

How to filter your data in Google Search Console
Vytautas Smilingis avatar
Written by Vytautas Smilingis
Updated over a week ago

How to move my old Instagram data to Instagram Business

Learn how to move IG data from old reports to the new Instagram Business reports
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

How to connect YouTube Ads to Whatagraph

Running ads on YouTube? Learn how to connect YouTube Ads reporting to Whatagraph and generate your first video ads report.
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

How to connect SEMrush to Whatagraph

Easily connect SEMrush account to Whatagraph platform
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Whatagraph vs. Dashboards

Difference between Whatagraph and dashboards
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Engagement rate calculation

This is how engagement rate is calculated in Whatagraph
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Why can't I see all my MailChimp data?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Can I change plans at any time?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Do you offer a yearly discount?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

What are your subscription periods?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Can I cancel my account any time?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

What are your data security and privacy policies?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

What are the payment options?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Is it possible to remove Whatagraph logo from the report?

Adding your logo to the report
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

What is an active user in Referral Program?

Claim your free data source when referring an active user.
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

What is Whatagraph?

Learn what Whatagraph does in a nutshell.
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

I would like to set up a live demo with a representative to go over Whatagraph.

Book a call with Whatagraph team member.
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Do you offer a referral program?

I'm a social magnet and I need additional features!
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Do you offer an affiliate program?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

My reports are not showing any data

Zero data in my reports!
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

This account is already associated with another user

Why am I getting this error message?
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

How does the report automation work?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Why am I being asked to verify access to my data?

Learn why you received an email asking to verify connection to your data sources, and what you can do about it.
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

How can I add Instagram page to my account?

Adding additional data source to your client
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Tell me more about the custom integrations

Custom integrations in Whatagraph
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Why does Whatagraph ask for a VAT identification number?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

What does a Data Source mean?

Data source definition in the Whatagraph
Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Why can't I see my LinkedIn Analytics data?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Why can't I see all my Instagram data?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Why can't I see all my Twitter data?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

Why is Whatagraph asking to manage my Facebook pages?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago

How do I delete my account?

Giedre Dubisevaite avatar
Written by Giedre Dubisevaite
Updated over a week ago